Preparing for a CMTO Investigation Interview

Preparing for an investigation interview with the College of Massage Therapists of Ontario (CMTO) requires careful attention to detail and thorough preparation.

If you are a registered massage therapist (RMT) subject to a CMTO investigation relating to your professional conduct, competence, or health status (capacity to practice massage therapy), how well prepared you are and how you conduct yourself during the investigation interview may have significant repercussions for you.

Here are some general points to keep in mind to help you prepare effectively:

  1. Understand the Purpose of the Interview: The CMTO conducts investigations to ensure compliance with the CMTO’s professional standards and ethics. Review any correspondence or documentation provided by the CMTO to gain a clear understanding of the specific concerns or allegations that are being investigated.
  2. Review Relevant Regulations and Standards: Take the opportunity to carefully review and remind yourself of the relevant laws and regulations, standards of practice, and code of ethics set by the CMTO. Make sure you are well-versed in the expectations and requirements for massage therapists in Ontario. Pay particular attention to any specific areas that relate to the allegations or concerns under investigation.
  1. Organize Your Documentation: Gather and organize any relevant documentation that supports your case or explains your actions. Relevant documents may include client records, treatment notes, consent forms, correspondence, or any other pertinent documents. Ensure that you have easy access to these documents during the interview.
  1. Seek Legal Advice: If your conduct or actions are being investigated by the CMTO, it is a good idea to consult with a lawyer who is knowledgeable about regulatory investigations and the CMTO’s processes. Experienced legal counsel can provide guidance on how to navigate the CMTO’s investigation process and advise you on your rights and obligations.
  1. Reflect on the Allegations or Concerns: Take time to reflect on the specific allegations or concerns being investigated. Consider how you would address them and provide explanations or evidence that support your actions. Anticipate potential questions the CMTO investigator may ask and prepare thoughtful and concise responses.
  1. Practice Your Responses: Practice answering potential questions that may arise during the investigation interview. Focus on providing truthful and accurate information. Avoid speculation or making unfounded claims.
  1. Maintain Professionalism: Approach the investigation interview with a professional demeanor. Be respectful and cooperative throughout the process, even if you disagree with the allegations or concerns. Remain calm and composed. Avoid becoming defensive or confrontational.
  1. Review Communication Skills: Effective communication is essential during an investigation interview. Practice active listening, maintaining good eye contact, and speaking clearly and confidently. Be mindful of your body language and convey your professionalism and sincerity.
  1. Seek Support: Dealing with an investigation can be stressful. It can be helpful to seek emotional support from trusted friends, family, or colleagues who can provide encouragement and understanding during this challenging time. When seeking emotional support, be mindful of your privacy and confidentiality obligations.
  1. Ask Questions: If you are unsure about the process, ask for clarification. Be mindful that the CMTO can provide you with information about their general process, but College staff or investigators cannot give you any legal advice.

Remember that each investigation is unique. If your conduct or practice as a massage therapist is being investigated by the CMTO, we recommend that you consult with an experienced lawyer to obtain appropriate guidance tailored to your specific situation, and help you navigate the CMTO’s process. Contact us to find out how we can help you!